LibraryJobline

Do you Drupal? 

Under the direction of the Director of Public Services, the Digital Experience Manager is responsible for developing, managing and maintaining the internal and external websites of the Jefferson County Library and the Jefferson County Library Foundation. This Manager will be a leader in achieving the Library’s mission in the medium of the Web by planning, implementing, and leveraging system resources to their fullest potential.

Being a Public Services Manager at JCPL means being a leader – a forward thinker who is passionate about providing public library service in our community. It also means being up-to-date on current trends in the profession and being an advocate for libraries and for a new kind of patron experience. A Public Services Manager at JCPL has broad discretion to hire, assign, train, manage and supervise staff including coaching to best practices; is accountable for budget planning and expenditures and routinely makes decisions on policy enforcement.

This position reports to the Director of Public Services. 

Essential Duties for this position include: 

Experiments with new ways of efficiently providing consistent quality service in public libraries, particularly in the areas of web application development, content creation, coordination and curation, user interface design, systems integration, optimization techniques, web analytics, usability, and information architecture.

· Develops Web-based experiences with the Drupal content management system, ensuring close integration with JCPL’s integrated library system, discovery layer, events management software and other systems.

· Manages the digital experience team; oversees strategic initiative projects; monitors trends; resolves problems; works with vendors.

· Collaborates with internal and external content mangers, editors, designers, developers, and other JCPL staff to ensure digital experiences meet patron and staff needs and industry standards.

· Collaborates with library leadership to craft and align digital content and brand strategy.

· Uses established industry benchmarks to determine gaps in service provision, quality, and effectiveness of the JCPL digital experience.

· Develops metrics, performance measurement and goal setting for JCPL’s various digital experiences.

· Serves as a member of the Public Services Management Team to develop overall strategy, tactical objectives, and short and long-term planning for deployment of resources.

· Works in direct public contact 4-8 hours per month.

Jill Krantz, Employee Relations Manager

Application must be made through NeoGov