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Job Summary

University Libraries at CU Boulder encourages applications for three Evening/Weekend Service Specialists! These positions provide customer service at multiple Norlin Library service points and support the student staff on the weekends/evenings. The positions work across multiple services to provide staff coverage as needed. The Specialists will ensure the safety of Libraries' patrons and staff; hire, train and lead student employees, deploying; and ensure the proper opening and or closing of the building as required.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We fuel inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Empower | Connect | Learn | Inspire

Our values define our interactions within the Libraries and radiate outwardly. This means that we develop a culture that compassionately and authentically embodies our values in all aspects of our work.

Diversity Statement

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity.

The University Libraries encourages applications from women, racial and ethnic minorities, individuals with disabilities, and veterans. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. As you review the qualifications, please think about how your qualifications are transferable if (at first) they do not seem directly related. Share how your skills translate in your cover letter. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications described.

What Your Key Responsibilities Will Be

Provide user centered customer service and oversight of student employees:

• Staffs in-person service points in Norlin library
• General patron services - wayfinding, circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals
• Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.)
• Explains Libraries and campus policies to patrons and addresses security concerns for patrons and employees
• Oversees/leads students on Norlin service points during evening and weekend hours
• Work with other service point supervisors to ensure successful scheduling and collaboration
• Trains student personnel on service point policies and procedures and works closely with student supervisors to provide feedback on training needs

Coordinate Norlin Security services:

• Coordinates and maintains Norlin Library’s Security operations, including opening and closing the building, ensuring appropriate access, detecting policy violations, monitoring building video surveillance, and supporting emergency staff during building emergencies.
• Organize and maintain in-person services (desks, patrols, and Security office) through student employee oversight and direction during evening and weekend hours of operation
• Train students personnel on security policies and emergency procedures and works closely with student supervisors to provide feedback on training needs
• Provides additional security support to other library branches when needed
• Works closely with supervisor, the Manager, and Security section to provide feedback on services and recommends changes as needed
• Maintains statistics regarding building use and documents security incidents

Collaborate with other Section and Team Members and other services partners:

• Supervise and evaluate current services, procedures, practices, and documentation for improvements
• Makes suggestions and recommendations when necessary
• Works closely with Norlin Services by providing support for circulation
• Stays up to date with any changes

What You Should Know

There are 3 fully in-person positions, one for each shift option, as follows:

• This role is in the Norlin Branch and Online service section, working the following schedule: Saturday and Sunday 10-6; Monday - Wednesday 4pm - midnight.
• This role is in the Security Operations section, working the following schedule: Sunday - Thursday 4pm - midnight.
• This role is in the Security Operations Section, working the following schedule: Sunday, Monday, and Thursday 4pm-12am; Friday and Saturday 10-6pm

Schedule may vary based on building hours and department needs during finals, summer session, and intersessions but will consist of 40 hours/week.

What We Can Offer

The salary for this position is $39,500.

If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.

Shift differential is available, as follows:

• Weekend shift differential is 20%.
• Second shift differential of 7.5% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 4 p.m. and 11 p.m. Monday through Thursday).

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be courageous. Be proactive. Be Boulder.

What We Require

• One year of experience in an occupational field related to the work assigned to the position.
• Appropriate education will substitute for the required experience on a year-for-year basis.
• Must be a Colorado resident to apply.

What You Will Need

• Strong customer service skills.
• Ability to enforce policies and procedures
• Ability to advocate and cultivate an environment of diversity, inclusion, and respect.

What We Would Like You to Have

• Experience working in an academic library setting.
• Experience using integrated library software circulation modules (ILS).
• Supervisory experience.

Special Instructions

To apply, please submit the following materials:

1. A current resume that includes date ranges for each position held and whether the position was full-time or part-time.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
3. DD-214 for veteran applicants.
   • Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu and reference the job to which you are applying
4. If using the educational substitution for experience: proof of degree or transcripts.
   

We may request references at a later time.

Please apply by August 18, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

External Job Ad
https://jobs.colorado.edu/jobs/JobDetail/?jobId=58334