LibraryJobline

Overview:

Provides primary technology support, advanced user and systems support, and digital information content services to the Library+Commons, as well as to College faculty, students, and staff.  Serve as primary library liaison to IT and collaborate on all technology initiatives and coordinate the technology workflows in the library, including technical oversight of special projects and programs.

Essential Duties:

1.  Provide ongoing technology and technical support of library systems, and hardware/software critical to the services and operations of the Library+Commons and maintain knowledge of existing and emerging hardware, software, and communications technologies across a variety of platforms.  Coordinate reporting and resolution of day-to-day technology problems to IT; develop and deliver technical training through a variety of channels, develop and maintain training content and support documentation in a variety of formats, and contribute to training planning efforts in the Library+Commons and to the campus community.  Maintain and assist in developing tools and applications to support, promote, access, and analyze library collections and operations.  Assist with the integration of new technology solutions to ensure access to library collections and the integration of new technology solutions into existing library system; provide tactical and operational support of library systems that support key functions and services; incorporate new and constantly changing technologies into department workflows and serve on technology team within the Library+Commons.  May serve as lead to other staff on the technology team.  

2.  Actively participate in ongoing public services functional workflows within the department.  Regularly assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, Web/e-mail communications, digitation, etc. especially from the public service desks.  Provide advanced to expert-level problem solving help and advanced problem referrals to Research & Education and other specialized staff.  Demonstrate facility to assists users with technology needs of varying complexities.     

3.  Provide general research, education, and related user technology, and technical support in the Library+Commons and in collaboration with other campus service partners as assigned.  Participate in cross-functional Library+Commons initiatives, and contribute to quantitative and qualitative assessment of services through data-gathering and analysis. 

Education and Experience Required:

•Bachelor’s Degree from an accredited institution or equivalent combination of education and experience in a library or education environment with a focus on technology. 
•Minimum of two years’ experience in design, development, and management of library technology projects and/or educational technology projects (e.g. websites, data management and visualization, library systems management). 
•Public service orientation, excellent written/oral communications skills, and effective interpersonal skills.   
•Experience and desire to develop expertise, and an ongoing interest in emerging technologies as they relate to library and academic environments. 
•Demonstrated experience as a collaborator and positive team member. 
•Experience with a variety of web, audio, and visual technologies, learning managements systems, and an understanding of information seeking behaviors in an academic setting. 
•Knowledge of, or ability to learn and employ a variety of data driven programming and/or web-based application development languages including HTML, CSS, JavaScript, PHP, XML, MySQL, and other web interface technologies. 
•Ability to work cooperatively and collaboratively within the department and beyond.