Library Supervisor
Reports to Executive Director; annually reviewed by Executive Director
Supervision: Library Assistants, Library Volunteers
Fair Labor Standards Act: FLSA Exempt, Professional Full Time, 40 hours per week
Salary: $55,000 starting salary
Scope of Job: The library supervisor oversees daily operations of the library; provides circulation team leadership; trains and mentors library assistants and circulation volunteers; and maintains library resources and spaces used by patrons. The supervisor leads and works with front line staff to deliver excellent customer service to guests of the library. The supervisor assures all patrons feel welcome, have access to library services, and receive excellent assistance from staff.
Essential Duties and Responsibilities
70% SUPERVISION AND LEADERSHIP
Supervision:
· Supervise front line staff and prioritize workflow to maintain consistent, high-quality service to patrons.
· Serve 20 hours working alongside staff, including assisting patrons and material handling duties. This may include evening and Saturday coverage.
· Identify and suggest improvements to processes and procedures.
· Prepare weekly floor schedules and monthly schedules for library assistants, including off desk hours for planning and assigned tasks.
· Interview candidates with the hiring team.
· Orientate and train library assistants.
· Conduct ongoing customer service trainings.
· Coach library assistants and assist with individual goal achievement.
· Evaluate library assistants annually and make recommendations for merit increases.
· Develop and implement improvement plans when needed.
· Approve timesheets for accuracy and approve paid time off leave.
· Arrange coverage for absent employees and be on-call in crisis situations.
· Plan and implement staff appreciation and teambuilding activities or events to support a positive team environment.
Customer Service:
· Coordinate services to patrons, including notary, tech help, test proctoring, reference and readers advisory help.
· Track and record library resource and service use in monthly and annual statistic reports.
· Oversee courier delivery and processing to ensure accuracy and efficiency. Run quarterly reports to identify courier delays and issues. Report and manage courier issues.
· Respond to patron concerns and complaints in accordance with policy and procedures.
Volunteer Coordination:
· Recruit, train, and retain circulation volunteers.
· Complete background checks.
· Communicate schedules and closures.
· Revise or develop volunteer training material or procedures.
· Coordinate other tasks for circulation volunteers with program planners and cataloging staff.
· Plan and implement volunteer appreciation.
30% OPERATIONS
· Maintain and coordinate resources used by patrons, including copier, printers, computers, seating, study rooms, meeting room, equipment, tech lab or makerspace, telehealth, and restroom facilities.
· Facilitate help desk or IT tickets with Marmot.
· Maintain an orderly shelving of the collection with periodical shelf reading assigned to staff or volunteers.
· Ensure collection is merchandized and displayed attractively.
· Coordinate displays in foyer cases and throughout the library.
· Maintain a welcoming, safe, equitable and productive environment for staff and guests.
· Ensure library policies are enforced.
· Cooperate with director in recording and depositing revenues from library fees; ensure sufficient money available for daily operations.
Other skills, tasks and trainings, expectations
· Adhere to, and stay current on, Colorado labor laws.
· Advance professional knowledge through ongoing learning and development.
· Research and apply best practices for library services.
· Communicate regularly with the library director.
· Provide ongoing communication and solicit regular input and feedback from staff.
· Adhere and enforce library confidentiality policy.
· Order or request circulation supplies.
· Revise or develop processes and procedures to increase productivity, efficiency and clarity of front-line tasks.
· Participate in policy revision or drafting.
· Facilitate special projects developing from the strategic priorities.
· Communicate shelving conditions (deficiencies or crowding) to book selectors for development or weeding solutions.
· Promote the collection and programs of the library by cooperating with selectors and coordinators.
· Serve as person in charge during director absences.
Minimum Qualifications:
- Two years of library service or related experience.
- Two to four years of successful supervisory experience.
- Experience teaching, training or mentoring others.
- Excellent verbal and written communication skills.
- Ability to demonstrate effective leadership skills, including practical thinking, problem solving, adaptability, coaching, mentoring and interpersonal skills.
- Ability to work independently, be proactive and show initiative.
- Ability to prioritize and delegate tasks.
- Intermediate technology skills for Windows, Word, familiarity with Excel, Google Drive and Apps.
- Technological aptitude with library apps and online resources.
- Ability to communicate new ideas, products and services in a positive and engaging manner.
- Ability to work with people of all ages and diverse backgrounds.
Work Environment:
- The essential duties for this position are performed in an indoor environment.
- Moderate noise (computers, phones, printers, scanners, and patron interactions).
Physical Activities:
Performance of essential duties include the following physical abilities:
- Ability to lift and carry up to 40 lbs.
- Ability to push and pull a cart weighing up to 100 lbs.
- Ability to kneel, crouch, reach and stoop 50% of the time.
- Use of hands, fingers, and grasping of library material are required, with repetitive motion.
- Long periods of sitting, remaining stationary, or moving around.
- Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.
- Lifting above your waist, head, shoulders, etc. up to 25 lbs.
- Ability to hear and respond to signals, calls and alarms.
Benefits include paid health insurance, paid time off, holiday pay, retirement pension contribution, and professional development training.
The Buena Vista Public Library (Northern Chaffee County Library District) serves the residents and guests of the Town of Buena Vista and the northern portion of Chaffee County, nestled in the Arkansas River Valley, surrounded by picturesque mountains and rock formations. The total service area of 9,000 residents relies on the library as a hub for gathering, engagement, resources and programming.
Website
www.buenavistalibrary.org
Apply by sending an introductory letter, resume, and references to Cecilia LaFrance, director, clafrance@buenavistalibrary.org, or PO Box 2019, Buena Vista CO 81211.