The primary role of the Adult Services Specialist is to serve the public in their use of library resources. Works closely with other Adult Services employees and employees in other divisions to provide reference services, manage nonfiction collections, present events for adults, and deliver a variety of specialized services.
Essential Duties and Responsibilities:
1. Maintains patron confidentiality in compliance with Wyoming state law.
2. Takes ownership of their performance, development, and accomplishments.
3. Promotes teamwork within the division and Laramie County Library System (LCLS).
4. Serves on system-wide teams and represents LCLS in the community as assigned.
5. Participates in professional activities on a local, state, and regional level as assigned.
6. Directs volunteers for events and Adult Services activities as assigned.
7. Works non‐standard hours, including evenings and weekends.
8. Works quickly, effectively, and accurately within tight deadlines.
9. Works at the Greeter Desk as assigned.
10. Performs other related and necessary duties as assigned.
CUSTOMER SERVICE
1. Provides exceptional customer service.
2. Maintains knowledge of procedures and policies of LCLS and the Adult Services Division. Interprets and applies policy in order to make decisions regarding patrons and procedures.
3. Observes patron behavior in relation to the Code of Conduct. Follows guidelines for applying standards and consequences. Enlists assistance from other employees, managers, administration, security, and law enforcement as needed. Reports violations in a timely and professional manner.
4. Cross-trains and works at other public service points as assigned.
REFERENCE & COLLECTIONS
1. Works at the third floor public service Ask Here Desk, including answering reference questions, assisting patrons, and spending an appropriate amount of time away from the desk (roving), using established procedures. Meets patrons at their point of need.
2. Trains and assists patrons in using the library catalog, placing holds and interlibrary loan requests, checking out items, and using computers and other technology.
3. Develops a diverse and thorough knowledge of the adult nonfiction collection.
4. Manages assigned areas of the nonfiction collection, including purchasing, evaluating, and weeding. Works with division manager and cataloging employees to classify items.
5. Manages access to and assists in use of Special Collections, business services (L2B), and third floor meeting rooms and study rooms.
6. Provides proctoring services. Registers as a Notary Public and provides notary services.
7. Assists participants in the Summer Reading Challenge (SRC), including promoting SRC to patrons, registering participants, updating the SRC database, and distributing prizes. If assigned, works with the SRC planning team.
8. Assists patrons using the Seed Library of Laramie County (SLLC). If assigned, assists the division manager with preparing and organizing SLLC activities, materials, and events.
9. If assigned, manages government and public documents collection, creates displays and finding aids, and/or assists with purchase suggestions.
EVENTS
1. Works with the Adult Services Events Coordinator to plan and implement events for adults. May include locating partners and developing Memorandums of Understanding (MOUs); creating presentations; scheduling event spaces; communicating needs for set-up, volunteers, refreshments, supplies, promotion, and/or AV and IT assistance; introducing partners and welcoming participants to events; soliciting feedback from participants; cleaning up after events; and submitting receipts and event statistics to the Adult Services Coordinator.
2. Proposes event ideas, manages individual event budgets, and collaborates on planning, implementation, and scheduling with the Adult Services Events Coordinator and division events team. Suggests innovative solutions to issues involving adult events.
3. If assigned, plans and implements events to enhance exhibitions or projects received by LCLS in consultation with the Adult Services Events Coordinator, the Events & Exhibitions Manager, and other relevant employees.
4. If assigned, plans and implements outreach events and programs for adults.
LCLS pays 100% of the employee contributions to the Wyoming Retirement System (WRS). The employee rate is currently 9.25% of gross earnings (the employer rate is currently 9.37% of gross earnings). WRS is a pension plan that will pay lifetime benefits, regardless of the account balance, when age and service requirements are met. LCLS also pays 100% of the premium for $25,000 term life insurance policy for the employee.
This position receives paid time off for 13 holidays, vacation and sick leave, and a personal day. Vacation leave is accrued based on the number of hours worked, so is not a lump sum, but is earned over time. Employees are eligible to use vacation leave after six months of employment (prior commitments negotiable). For the first two years, employees earn up to two weeks of vacation leave per year. The number of weeks of vacation leave increase with years of service.
Employees pay into Social Security.
Medical insurance and a separate dental plan are available at the employee’s option. LCLS pays 85% of the cost for the medical and dental insurance premiums and the employee pays the remaining 15%.
A deferred compensation plan, prepaid legal services agreement, vision coverage, and other supplemental insurance options are also available at the employee’s expense. Employees may join the YMCA without an initiation fee. Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.
For questions about this position, contact Adult Services Manager Elizabeth Thorson at ethorson@lclsonline.org .