The Library Clerk II position is specialized library clerical work assisting in the operation of the library's circulation. The individual in this position welcomes library users and serves as the first point of contact to an engaging and positive library experience. This includes actively greeting customers, observing and responding to their needs, and assisting in creating a customer-friendly environment for library users. Position requires working at least one evening and one weekend shift every week along with some holidays, as well as the willingness to travel to work at both City library facilities.
Essential Job Functions, Duties, Responsibilities and Tasks
- Assists library customers through active communication and interaction at the circulation desk, ambassador desk, self-check-out stations, on the floor, and in the stacks
- Performs routine circulation tasks including checking library materials in and out, issuing library cards, processing overdue materials, collecting fees for lost/damaged materials, balancing the cash register, collecting money for the Friends of WPL, retrieving and processing holds, telephone renewals, and other tasks necessary to ensure the efficient maintenance of member accounts and the circulation of library materials
- Addresses and resolves complaints from patrons and/or staff, or forward to supervisor, as necessary
- Answers general questions about library policies and procedures, promote library services, programs, and materials
- Examines materials for damage, prepare items to be shelved or repaired; separate returned books by general type; check for lost or misplaced books
- Maintains regular and punctual attendance
The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English.
The College Hill branch is a destination library that services the surrounding community as well as an array of college students. It is jointly operated with the Front Range Community College and often partners with the upstairs academic Front Range library for circulation and various services.
External Job Ad
https://www.governmentjobs.com/careers/westminsterco/jobs/4592617/library-clerk-ii-college-hill-library
303-658-2150