Events Space and Meeting Room Coordinator
Revised: 08/12/2024
Role:
The Events Space and Meeting Room Coordinator supports externally booked room reservations at LINC Library Innovation Center. This service-oriented position works directly with external customers, helping with room reservation services, liaising with and helping guide those who want to use the LINC events space. This role executes logistics, facilitates technology and audio/visual services, and acts as a host for community customers during their events.
Major Duties and Responsibilities:
40% - EVENT MANAGEMENT - Assists with scheduling external customer meetings and events. Serves as event liaison before, during, and after events. Serves as point of contact for customers. Responsible for oversight of Events Space outside normal business hours. Cordially and professionally greets guests, anticipates needs, and helps to ensure patron satisfaction. Facilitates room clean up, helps reset furniture to original floorplan, and coordinates with cleaning staff to ensure room is ready for future use. (Essential)
15% - CUSTOMER SERVICE - Provides excellent, responsive customer service via telephone, email, and in-person communication. Acts and responds in a consistent, timely manner with every customer. Assists both internal and external customers with online reservations. Communicates regularly with stakeholders regarding daily events. Builds and maintains strong interpersonal relationships with people outside the organization, representing the organization to customers, the public, government, and other external sources. Identifies issues and evaluates options to resolve problems. Creates positive experiences for customers by effectively and efficiently performing job tasks; presents a positive image of the library while performing duties. (Essential)
15% - TECHNOLOGY ASSISTANCE - Assists patrons with online reservations. Sets up and operates Audiovisual equipment in Event Spaces and Meeting Rooms. Responsible for teaching patrons and staff how to use technology and equipment in the Events Space and other meeting rooms. Supports technology requests and can troubleshoot technology problems. Submits Information Technology workorders as needed. (Essential)
10% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential)
10% - CIRCULATION – Checks out and renews materials; Assists patrons with self-checkout and checking in materials; issues and updates library cards; and follows procedures and collects money for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)
5% - COMMUNITY OUTREACH AND PARTNERSHIP BUILDING - Establishes and maintains relationships with local organizations, schools, businesses, and community leaders to foster partnerships and collaborations. Functions as a liaison between the library and community groups to identify needs and opportunities for events. (Essential)
5% - OTHER DUTIES AS ASSIGNED - Assists with other internal and external requests and inquiries; assists Supervisor in order to ensure the smooth operation of the department (Non-essentials
Minimum Requirements:
Education:
Bachelor’s Degree
Experience:
Minimum of two years’ experience in similar position
Fluent in Spanish and English (preferred)
Or any combination of education and experience which provides the success factors.
District Success Factors:
Focuses on the customer.
Initiative
Contributes to a positive work environment.
Strategic thinking
Pursues personal development.
Continuous improvement
Takes pride in the workplace.
Emotionally intelligent
Tactful
Knowledge of public library operations
Creativity
Job Success Factors:
Knowledge of public library goals, policies, and services
Knowledge of library technology
Skill in customer relations including dealing with difficult patrons and volatile situations.
Skill in oral and written communication
Skill in Windows, Word, Internet Explorer, Excel, and Outlook
Able to align strategy with people, processes, and systems.
Able to analyze issues and make informed recommendations.
Able to operate various office equipment including copiers.
Able to use good judgment.
Able to work in teams.
Able to work with confidential information.
Able to anticipate needs.
Physical Success Factors:
Ability to lift 20 lbs.
Able to bend and stretch to move tables, adjust cords, and open room dividers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Short-Term Disability
Long-Term Disability
401(a) Defined Contribution Retirement Plan
457 Deferred Compensation Plan
Flexible Spending Accounts for transportation, dependent care and medical expenses
Tuition Reimbursement
Paid Leave
Pay Grade: 48
Compensation/Benefits: $23.50 - $31.79 /hr; full-time benefits
FLSA Classification: Non-Exempt
Hours: 40 hrs/wk Full-Time; Some days, evenings, and weekends
Location: LINC, Greeley, CO 80631
Department: Branch Services
Supervisor: Library Manager
Supervises: None
Deadline: August 28,2024
Website
https://www.mylibrary.us/jobs/
Human Resources / Job Listings
https://www.mylibrary.us/jobs/
1.888.861.READ (7323)