Library Associate – Virtual Services
Role:
Answers patron requests for information and assistance via the phone and online.
Major Duties and Responsibilities:
50% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential)
15% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation-related processes and procedures. (Essential)
15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering questions in order to assist patrons in using library technology; Fosters a nonjudgmental, supportive environment for a diverse population of technology users by using patience and effective communication to assure they receive a positive learning experience; Identifies opportunities to offer formal training in the library and advises patrons on availability of classroom and individual technology instruction. (Essential)
10% - TRAINING CREATION – Creates self-help and instructional related content by identifying needs, using software and other tools to create the content and delivery of the content in order to provide virtual training and navigation sources for patrons and staff. (Essential)
5% - PROJECT AND SERVICES SUPPORT – Provides assistance and support with special projects, patron services, and District initiatives in order to support strategies, needs, and goals. (Essential)
5% - OTHER DUTIES – Assists the Supervisor with department operations and tasks in order to ensure the smooth operation of the department. (Non-Essential)
Minimum Requirements:
Education:
Bachelor’s Degree
Experience:
One year of related experience
Or any combination of education and experience which provides the success factors
District Success Factors:
Focuses on the customer
Initiative
Contributes to a positive work environment
Strategic thinking
Pursues personal development
Continuous improvement
Takes pride in the workplace
Emotionally intelligent
Tactful
Knowledge of public library operations
Creativity
Job Success Factors:
Knowledge of public library reference service
Skill in reference interviewing
Knowledge of print and online reference resources
Skill in using Innovative Interfaces, Inc.’s Sierra or other comparable automated library systems
Skill in customer relations including dealing with difficult patrons and volatile situations
Skill in Windows and MS Office Suite
Skill in operating a multi-line telephone
Skill in creating training content with Camtasia, GoToWebinar, AVS Video Converter, Microsoft Expression Encoder 4
Able to operate various office equipment including copiers
Able to use good judgment
Able to work in teams
Able to work with confidential information
Able to read, write, and speak Spanish fluently
Pays attention to detail
Listening/probing skills
Computer skills/Accurate keyboarding skills
Adapts to a rapidly changing environment
Physical Success Factors:
Office setting
Able to lift 25 lbs.
Able to load materials onto a mobile services vehicle
Able to drive a large delivery style vehicle
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Paid Sick Leave
External Job Ad
https://www.mylibrary.us/jobs/
https://www.mylibrary.us/jobs/
1.888.861.READ (7323)