Patron Services Supervisor
Role:
Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.
Major Duties and Responsibilities:
20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)
15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)
15% - COORDINATION OF DISTRICT PRIORITIES – Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential)
15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential)
10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential)
10% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)
5% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential)
5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential)
5% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential)
Minimum Requirements:
Education:
Master of Library and Information Science
Experience:
One to Three years of similar library and/or supervisory experience
Or any combination of education and experience which provides the success factors.
District Success Factors:
Focuses on the customer
Initiative
Contributes to a positive work environment
Strategic thinking
Pursues personal development
Continuous improvement
Takes pride in the workplace
Emotionally intelligent
Tactful
Knowledge of public library operations
Creativity
Job Success Factors:
Knowledge of public library goals, policies, and services
Knowledge of library technology
Skill in customer relations including dealing with difficult patrons and volatile situations
Skill in supervision
Knowledge of the principles, methods, and practices of professional library science and supervision
Knowledge of reader interest levels and group and community interests
Knowledge of professional library literature, multi-media, and library technology
Knowledge of the principles, practices, theory, and applications of public personnel management
Knowledge of print and online reference resources
Skill in customer relations
Skill in supervision
Skill in oral and written communication
Skill in using Innovate Interfaces, Inc’s Sierra or another comparable automated library system
Skill in Windows, Word, Internet Explorer, and Outlook
Able to model expected employee behavior
Able to budget and plan
Able to organize, supervise, and evaluate the work of paraprofessional staff
Able to analyze issues and make informed recommendations
Able to operate various office equipment including copiers
Physical Success Factors:
Able to push a fully loaded book-cart weighing up to 200 lbs.
Able to lift 50 lbs.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Short-Term Disability
Long-Term Disability
401(a) Defined Contribution Retirement Plan
457 Deferred Compensation Plan
Flexible Spending Accounts for transportation, dependent care and medical expenses
Tuition Reimbursement
Paid Leave
External Job Ad
https://www.mylibrary.us/jobs/
https://www.mylibrary.us/jobs/
or
1.888.861.7323 (READ)