About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies and procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram,YouTube and LinkedIn.
About Our Department
The mission of DPL’s Digital Inclusion (DI) department is to leverage the resources of DPL and community partners to bridge the digital divide for marginalized communities and connect everyone in Denver with the technology access and education they need to thrive. DI oversees and coordinates a variety of technology education opportunities and our system of six ideaLAB makerspaces and helps inform policies and procedures related to DPL’s public computers and circulating technology collection. As DPL’s Digital Navigator Program Administrator, your job will be to oversee the daily operations of the library's Digital Navigator program and lead a team of Digital Navigator staff to help people access and navigate technology. DPL’s Digital Navigator team provides one-on-one technology help at libraries across the DPL system and at
trusted community partner sites throughout the City of Denver. The Digital Navigator program is focused on bridging the digital divide for marginalized communities by serving DPL priority populations: BIPOC, digitally isolated, unemployed, unhoused, immigrants, refugees, and older adults.
As a Digital Navigator Program Administrator, your primary work location will be the Central Library, however, you will also spend time at other DPL locations regularly and you may occasionally have work that may be done remotely.
Specific duties include:
● Lead a team of 7 Digital Navigator staff who work at, and travel between,
different locations throughout the City of Denver.
● Create and maintain work schedules to cover multiple locations throughout the City.
● Set job standards and objectives for the Digital Navigator team, and evaluate
staff performance.
● Provide frequent coaching and staff development in areas such as how best to welcome and encourage reluctant technology users, enforce appropriate
boundaries, or de-escalate frustrated customers.
● Collect and maintain accurate data about the Digital Navigator program.
● Analyze program usage and trends and continuously refine and improve
processes and procedures to most effectively meet community needs.
● Meet with community groups and other City agencies to promote and coordinate the Digital Navigator program and get input about the program’s direction.
● Build relationships with other library departments, branch libraries, and
community organizations that support and expand the Digital Navigator program.
● Provide direct customer service to a diverse community of library customers and help them learn new technology skills.
About You
Our ideal candidate has:
● A sincere desire to improve our community and promote social justice.
● 2 years experience in hiring, training, scheduling, coaching and evaluating staff
● Great communication skills.
● Knowledge of digital inclusion principles and best practices.
● Knowledge of adult learning principles.
● Skill in providing strong, dedicated and compassionate leadership.
● Skill in scheduling staff.
● Skill in making data-driven decisions.
● Skill in continuous improvement of processes and procedures.
● Skill in communicating, collaborating and establishing effective working
relationships with employees, volunteers, organizations and the public.
● Ability to facilitate, lead, coach, mentor and hold staff accountable.
● Ability to apply an inclusive and trauma-informed lens to supervision, services and programs.
● Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
● Ability to model positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers and community.
● Ability to provide excellent customer service.
● Ability to thrive in a working environment with constant public contact with
people from all backgrounds and age groups.
● Ability to frequently adopt and teach new tools, software and technology.
● Ability to travel to various locations within the City of Denver regularly.
MINIMUM QUALIFICATIONS:
Education requirement: Bachelor's Degree in Public Administration, Management, Sociology, Psychology, Political Science, or a related field.
Experience Requirement: Three (3) years of professional or technical level experience planning the administrative aspects of a program(s) or training program participants and/or volunteers. (Some positions may require experience in a specific program area.)
Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
License/Certifications: By position, requires certification in CPR/First Aid at the time of application or by the completion of probation.
Please submit a cover letter describing your interest in this position. Your cover letter is an opportunity to explain your interest in the role, and why you believe you would be a good candidate. We value colleagues from all communities and identities. If you’re excited about this position, we encourage you to apply even if your professional experience does not align perfectly with the listed “ideal candidate” expectations.