The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
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DPL is hiring a Library Assistant V for Decker Branch Library. In this position, you will set a high standard of customer service for other coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As team leader, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; encourage teammates’ growth and engagement as a group and individually; and develop work-related goals. This position works closely with the branch supervisor, conducting hiring interviews and selecting high quality candidates that represent a wide array of perspectives and life experiences, reporting building and technology issues, and serving as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch Change Fund Custodian, being a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes.
About Our Branch
The Decker Branch Library is a small, historic branch located in the corner of Platt Park. Serving Platt Park, Overland Park, Rosedale Harvard Gulch and more, we are conveniently located near the thriving businesses along South Pearl and Broadway. Open six days a week, we are highly used by our community, who rely on the library for access to materials, technology, and a space to connect with neighbors. We are committed to serving our community whether it is through our popular programs for young children and families, or through the reference, advisory, and outreach services that we offer. We pride ourselves on being welcoming to all, including youth, older adults, and our unhoused neighbors.
About you
Our ideal candidate has:
- Willingness to work at any of our locations due to emergency situations to fill leaves/vacancies, operational need, etc.
- Availability to work the hours the branch is open, which may include weekends and evenings.
- A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
- Ability to proactively engage and lead work teams through library changes, communicating openly and supporting staff in finding answers to their questions.
- Ability to use workplace technology effectively, including email, calendar, internet, video conferencing, and other software.
- Ability to demonstrate innovation and flexibility.
- Ability to multitask and prioritize.
- Ability to demonstrate an equity-driven approach to leadership and team dynamics.
- Ability to help select, train, motivate, and lead clerical staff.
- Ability to present and provide library services to customers with varying degrees of experience and knowledge.
- Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner.
- Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers, coworkers and community of all ages and backgrounds.
- Ability to thrive working in an environment with constant public contact.
- Ability to deliver exemplary customer service.
- Skill in demonstrating initiative.
- Knowledge of office practices, procedures, and equipment.
Minimum qualifications
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
- Experience Requirement: Three (3) years of clerical experience.
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Preferred qualifications
- Bilingual or multilingual a plus, but not required.
- Experience providing customer service in a library setting.
Please submit a cover letter and resume at your earliest convenience.