The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.
The Community Technology Center (CTC) is the technology access and training hub for Denver Public Library and is located at the Central Library. The Community Technology Center consists of two technology classrooms, two one-on-one consultation rooms, a digital media lab and makerspace, and a large public access computing area with 100+ computers. The CTC offers a wide variety of group and individual training opportunities on topics ranging from using a mouse to 3D printing and web development. The Central Library is located in downtown Denver and welcomes a wide variety of customers of all ages and backgrounds, and the CTC strives to create an inclusive environment for people to connect with and learn about technology. In a single shift, CTC staff might help someone create their first email address or record their own song. In addition to offering technology programs at the Central Library, CTC staff also offer tech training at other DPL branches and local community organizations.
This job is located on site at the Central Library in downtown Denver with very limited opportunities to work from home.The successful candidate for this position should be prepared for the Central branch not offering free parking. We can offer a fully funded EcoPass and easy access to public transportation or other alternative means of transportation to get to and from work. Additionally, the Denver Public Library system is committed to promoting equity, diversity, and inclusion in all aspects of its operations. The successful candidate for this position should share this common commitment and have experience working with diverse populations to create a welcoming and inclusive environment.
About Our Job
Staff a busy public service desk at the Central Library. Assist people of all backgrounds in using the Library’s public computers and other technology. Answer a variety of technology-related questions for customers and other library staff. Assist customers with a wide range of technology needs including, but not limited to, basic computing skills, downloading eBooks, and creating documents. Assist customers with creative technology in Idealab Maker spaces including audio recording, 3D printing, and digital media creation, and drop-in technology help. Work closely with staff in the daily operations of the CTC. Cross-train to provide service in other library departments and different DPL locations. Communicate effectively with customers, staff, and administration. Participates in developing, revising, and updating instructional materials, manuals, and websites. Trains employees on new procedures and other areas that are specific to the work area.
Our Ideal Candidate:
- A resume that lists your work experience and a cover letter that connects your experience to this position.
- Spanish conversational fluency (preferred, not required).
- Two years of technology support or training experience (preferred, not required).
- Ability to pass a background check after the offer to hire has been made.
- Ability to use extensive workplace and other technology including email, internet, databases, social media and other software.
- Ability to utilize PC reservation and print release systems and online calendaring.
- Ability to troubleshoot and accurately report technology problems.
- Ability to bring a positive energy, excellent interpersonal skills, cultural sensitivity and a sense of humor to the workplace.
- Ability to thrive working in an environment with constant public contact.
- Ability to establish appropriate boundaries with customers.
- Ability to provide excellent customer service.
- Skill in interpreting, communicating and presenting information. Ability to embrace the challenge of learning new tools, software and technology.
- Skill in multi-tasking, prioritizing and working with attention to detail.
- Skill in demonstrating innovation and flexibility.
- Skill in problem solving, negotiating and handling stressful situations in a positive manner. Skill in training people with varied skill levels.
- Skill in demonstrating excellent interpersonal skills and sensitivity to the needs of a diverse customer group.
- Knowledge of the Web, technology, online trends and popular culture.
Minimum Qualifications:
- Three (3) years of clerical or technical operational support.
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Preferred qualifications
- Bilingual in Spanish
- Two years of technology support or training experience
- Experience providing customer service in a library setting
Other Things You Should Know:
Applications will be reviewed daily. We encourage all those interested in this opportunity to apply as soon as possible.
There is no free parking available at the Central Library. The City & County of Denver provides free RTD Ecopasses to employees. The Central Library does have convenient access to public transportation as well as indoor, secure bicycle parking.
The schedule will be determined by the needs of the department and will include evening and weekend hours. The current schedule is Sunday - Thursday, 9am - 6pm and is expected to move to a Tuesday - Saturday schedule sometime in Summer. The City and County of Denver benefit package will be offered.