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The Library Volunteer Supervisor has specialized knowledge of volunteer recruitment, training and retention. This person must demonstrate skills in partnering with staff and volunteers to achieve library goals. A valid driver license with no major driving citations within the past 39 months may be required. Travel between libraries required.Knowledge, Skills and Abilities Knowledge of: Awareness of library methods, policies, procedures, and materials. Automated library functions. Library methods, policies, procedures and materials. Computer Based Library functions including database editing and system hardware is essential. Ability to: Demonstrate excellent written and oral communication skills for internal and external customers. Be confident and professional in public speaking opportunities. Establish and maintain effective working relationships with co-workers, supervisors, and the general public. Prepare detailed written reports. Make recommendations to improve the quality of services. Observe, supervise, monitor and review the work of subordinates or volunteers. Listen and provide feedback. Plan projects from beginning to end while keeping rack of multiple priorities. Operate various library equipment. Respond effectively to verbal and written instructions. Resolve complaints or concerns relating to work unit policies and procedures. ESSENTIAL FUNCTIONS: Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks: Listen and provide feedback to foster an effective team environment. Plans work flow for specialized area and for staff assigned to work unit. Recruits and oversees the volunteers for the main or branch libraries. • Provides training and monitors staff on the proper procedures and interpretation of Library policies aimed at maintaining good customer services. • Recruits, manages and coordinates new volunteer talent for the library through marketing, public speaking and community involvement. • Performs essential functions as noted in Library Aide and Library Page descriptions. • Assists in assessment of work unit procedures and continually seeks to improve quality, productivity and effectiveness. Utilizes volunteers for assistance in accomplishing appropriate tasks. • Conducts regular meetings with staff and volunteers throughout system and provides input to Library management on issues that concern work unit procedures and policies. • Interacts positively with staff to enhance effectiveness of work unit and internal customers and to promote productivity of work team. • Provides customer service and resolves patron complaints or concerns relating to work unit policies and procedures. • Keeps statistics and prepares detailed monthly and quarterly reports. • Provides budgeting information to Library management and monitors work unit budget. • Performs other duties as assigned. WORK ENVIRONMENT/PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bend and stoop to lift and carry books. - Shelve books using a small stepladder. - Operate a variety of standard office equipment including copiers, telephones, fax machines and computers that require repetitive arm, hand and eye movement. - Push carts. - Operate library check in/out equipment (as described in Library Aide and Library Page description). This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position chan Located in Scottsdale AZ. Highly involved and educated community of 230,000 residents in the Valley of the Sun.

OUR OFFICE IS LOCATED AT: 7575 E. Main St. Scottsdale, AZ 85251 (480) 312-7973 (480) 312-7632 rcastanon@scottsdaleaz.gov Position #12-00190 LIBRARY SUPERVISOR OF VOLUNTEERS JDYou must fill out an online application with required documents FILE APPLICATIONS ONLINE AT: http://www.scottsdaleaz.gov OUR OFFICE IS LOCATED AT: 7575 E. Main St. Scottsdale, AZ 85251 (480) 312-7973 (480) 312-7632 rcastanon@scottsdaleaz.gov Position #12-00190 LIBRARY SUPERVISOR OF VOLUNTEERS JD