LibraryJobline

Overview: The Public Services Specialist has administrative duties requiring a comprehensive knowledge of library operations, policies and procedures and emphasizes the responsibility of each employee to deliver accurate, timely, and courteous service. They provide effective management and direction of the daily activities of the LCCC Library’s Public Services unit, including circulation of library materials, managing patron accounts, Interlibrary Loan and services to distance students, stacks and public facilities maintenance, and administration of Circulation module of integrated library system database. They are responsible for hiring, training, supervising and evaluating part-time employees and assist in the training of other library staff. They also serve in an advisory role to Library administration in strategic planning, technology development and enhancement of Library public services. Benefits: Approximately 85% of health insurance premiums paid by the College, 21 vacation days fronted, 12 sick days, 2 personal days and 15 paid holidays annually. Typically 5-7 paid holidays from Christmas to New Year's Day. For full listing of benefits, visit http://lccc.wy.edu/about/humanresources/benefits. Compensation: low to mid $40,000s. Priority Screening Date: Position is open until filled. For full consideration, apply by April 29, 2013. Starting Date: As soon after hiring process as practical. For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome Essential Functions: Customer Service: Investigates and resolves problems or issues affecting unit services through interactions with patrons, library staff, and other key library contacts, exercising excellent judgment and discretion as appropriate Ensures working order and availability/security of library public facilities, equipment and other resources Contributes positively to the Library’s service culture, by effective communication of Public Services schedules, policies, procedures, and programs to all user groups, internal and external, which may include duties such as: updating library voice mail and marquees, requesting updates to policies or schedules posted on website, posting signage around the library or campus, sending notifications to staff and listservs, etc. Effectively and efficiently utilize and search computerized bibliographic databases as applicable to providing public services Provide reference services at the information desk, including some night and/or weekend hours Serves as the Library’s liaison for circulation, interlibrary loan, and resource sharing initiatives, programs and services at the local, regional and national level Works collaboratively with other campus units Management: Supervises Classified staff (e.g. Library Technicians), part-time employees (.75 FTE) and student library assistants (3.0 FTE) assigned to area of responsibility including hiring, evaluating, training, disciplining and recommending dismissal as necessary Manages multiple calendars and schedules to appropriately staff service points to meet users’ needs Performs circulation duties as staffing patterns dictate Circulation: Plans, organizes, maintains and manages the processes and operations of the Public Services unit including: circulation (i.e. materials movement, WYLDCAT), interlibrary loan, equipment checkout, security, and facilities maintenance, patron account services (including billing and collections). Manages the activities of the assigned division (e.g. planning, implementing, administering, and evaluating projects and services impacting Library operations) Recommends, formulates, and administers library public service policies and procedures in collaboration with Library Administration for the College community and the public, and maintains active, effective communication with Library employees and user groups Planning: Participates in long-range planning, working in collaboration with library management, library staff, and others to develop strategic plans supporting library public services. Evaluates new technology and products and makes appropriate recommendations for purchase and implementation. Provides project management for applicable technology deployments Data/Technical: Work closely with the State Library to maintain and update circulation functions in ILS (Integrated Library System) ensuring that problems are promptly resolved and that efficiencies have been researched and implemented Utilizes and customizes Library’s online systems and software that deliver essential management information and advance services in support of the Library’s circulation, interlibrary loan/document delivery, and resource sharing programs Interlibrary Loan Supervises and ensures the successful delivery of interlibrary loan and document delivery services: Oversees the operation of VDX, OCLC searching, requesting, tracking, processing of all requests, and communication with patrons Maintains copyright records, produces reports, and ensures copyright compliance Successful processing of ILL/document delivery invoicing Production of all monthly statistics Seeks innovative and creative ways to market, enhance, and improve ILL/document delivery services Shelf Maintenance: Maintain library stack and non-book collections including the shifting of library materials when appropriate Direct shelving of materials including books, periodicals, audiovisual materials, etc., according to library classification system Assist with maintenance and inventory of the library collection Equal Opportunity and Affirmative Action Employer Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation or disability in admission or access to, or treatment or employment in, its educational programs or activities. Minimum Qualifications: • Bachelor’s degree in library science or related field. • Two years of progressively responsible experience related to areas of assignment, including supervisory experience. • Customer service and conflict resolution experience. • Database experience – constructing search queries. Preferred Qualifications: • Experience with SIRSI Dynix library system and knowledge of library operations. • Experience creating and/or maintaining databases. For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome

Alex Matthews 307-778-1249 amatthew@lccc.wy.eduA cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.