The Arapahoe Library District is looking for a Customer Experience/Advisory Specialist for our Sheridan Library. We are looking for someone with excellent customer service skills, who has at least two years of similar experience, preferably fluent in Spanish, to join our progressive library system. Are you passionate about the library? Please read the complete job description, and if these are experiences and qualifications you have, then we want to hear from you.
Location: Sheridan Library
Reports to: Branch Supervisor
Supervises: 0
Position: 20 hours per week, part-time, non-exempt
Hiring Range: $15.05 - $18.78 per hour
Role: Assists patrons in the use of the library by delivering outstanding and personalized service in all areas.
Major Duties and Responsibilities:
70% PATRON ASSISTANCE
- Responsible for all duties necessary to provide fundamental branch library services:
- Greets patrons and provides proactive assistance
- Provides personalized advisory services to patrons
- Assists patrons with library account maintenance (check out, placing holds, fines)
- Helps patrons with general reference and tech assistance
- Provides handoff to various other specialists when appropriate
- Merchandises
- Promotes library services, programs and offerings
30% MATERIAL PROCESSING
- Processes materials, shelves, handles holds
Expectations:
- CUSTOMER RELATIONS – Outstanding and personalized internal and external customer service.
- PATRON ASSISTANCE - Effective proactive assistance in basic library services.
- MATERIAL PROCESSING – Effective material handling.
Qualifications:
- Two to five years of similar or related experience, preferred.
- Bachelor's degree, preferred.
- Fluency is Spanish, preferred.
- Ability to work varying shifts, including evenings and weekends, required.
- Knowledge of informational databases, preferred.
- Intermediate technology skills for Windows, Word, Excel, Internet Explorer and Outlook, required.
- Intermediate skills in Sierra, preferred.
- Ability to be mobile 100% of the time. Ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds and ability to lift up to 35 pounds unassisted, regularly and up to 50 pounds assisted occasionally required.
- Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
- Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
- Ability to provide intermediate advisory services to patrons in all collection formats and genres, and advanced advisory services in one area of choice.
- Passionate about the mission of public libraries.
- Comfortable with the principles of intellectual freedom.
- Ability to adhere to ALD’s core competencies including dedication to providing outstanding customer service, professionalism, communication, adaptability, and accountability.
- Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
- Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
- Respond to change with a positive attitude and a willingness to learn new ways.
- Ability to hold themselves responsible in all work assignments and interactions.
- Take personal ownership in the organizations success.
- Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
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