LibraryJobline

BROAD  SCOPE  OF  POSITION:   It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.

REQUIRED EXPERIENCE / KNOWLEDGE / ABILITIES:

1. Knowledge of basic library practices and procedures
2. Ability to promote the use of library resources and programs through effective communications
3. Ability to work independently without close supervision
4. Ability to conduct effective patron interviews to determine a user’s needs
5. Ability to instruct patrons in library resources
6. Ability to follow written and verbal instructions
7. Possesses excellent interpersonal and communication skills (written and verbal)
8. Ability to exhibit sound professional judgment and demeanor in all public interactions
9. Ability to think and act appropriately under pressure while serving on the public desk
10. Ability to promote library resources and programs
11. Ability to represent the Library District with tact and courtesy
12. Ability to use personal computers, microforms equipment, and other business machines effectively
13. Proficiency with computer applications and databases; experience using Microsoft Word, Excel, and Outlook strongly preferred
14. Ability to work as an effective team member, have a "whatever-it-takes" work ethic, and have an excellent customer service attitude

 ESSENTIAL FUNCTIONS:

 Will work 12 hours processing Interlibrary Loan requests and up to 8 hours on public desks providing information service to walk-in and telephone patrons. 

1. Maintains confidentiality in all patron and staff interactions
2. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff
3. Assists and instructs patrons through material and on-line searches, computer software applications, community referrals, and outside sources/collections
4. Provides general assistance and information about the library’s services and procedures
5. Refers patrons and in-depth research questions to reference staff
6. May provide support for specialized projects, services, programs, and activities related to divisional goals and needs
7. May troubleshoot basic computer and office equipment problems
8. Performs other related duties as assigned

 MINIMUM QUALIFICATIONS:

 Requires a Bachelor’s degree in any field or an Associate for Library Technician degree

1. Requires a minimum of one year of library experience or other public service work experience 
2. Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
3. Requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude;  bilingual ability is a plus in serving our diverse patrons
4. Requires an essay.  In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:

 a)     “How does Interlibrary Loan serve the Pikes Peak Library District’s mission?”

Upload the file with the application and name it “Interlibrary Loan”

Applications that are submitted without the above requested essay will not be considered for this position.  Please attach your essay to your PPLD online job pplication form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.

1. Requires a minimum of one year of library experience or other public service work experience 
2. Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
3. Requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude;  bilingual ability is a plus in serving our diverse patrons

1. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800, Ext. 6994.  

Online application at: ppld.org/jobs

Application must include required essay response to be considered.