Patron Services Specialist II - Arapahoe Detention Center
Arapahoe Library District
Arapahoe Detention Center
This job is more than 3 weeks old or the application deadline has passed.
Job Description
Role:
Provides information services to the inmates and staff of the Arapahoe County Detention facility.
Major Duties and Responsibilities:
45% ASSIST PATRONS WITH LIBRARY COLLECTION AND SERVICES - Responds to patron requests by
providing instruction on how to search for legal information, making recreational reading
recommendations, how to check out materials and pay for copies in order to provide customer
service; additionally, loads book carts, prepares circulation lists, and verifies inmate
locations in order to provide service on location throughout the facility.
15% ASSIST PATRONS WITH TECHNOLOGY - Instructs patrons in the operation of computers,
copiers and printers by demonstrating and assisting in their use in order to promote patron
use of library technology.
20% COLLECTION SUPPORT - Makes recommendations as to the condition and suitability of materials,
researching and recommending materials to satisfy patrons wants and needs, preparing purchase
orders and reviewing order confirmations in order to assist the supervisor in maintaining an
attractive, current and useful collection; processes new books by entering basic information
into the database, printing labels and affixing labels to materials in order to catalog the
collection.
15% SUPERVISOR ASSISTANCE - Assists the supervisor by mentoring new staff, scheduling of
staff, suggesting program ideas, facilitating library programs and promoting programs in
order to assist them in increasing attendance and participation.
5% CIRCULATION PROBLEM RESOLUTION - Resolves circulation problems by tracking circulation
records and requesting detention center staff for assistance in order to assist patrons in
returning materials to the library.
Additional Info & Requirements
Experience: Two years to five years of similar or related experience.
Education: Equivalent to a college degree.
Skills: Values including compassionate, inclusive, alert and responsive, dependable, and
accessible.
Customer relations, including trust, tact, empathy, conscientiousness, conformity,
focus, courtesy, flexibility, vocabulary, and math.
Emotional intelligence, including self-regard, emotional self-awareness, assertiveness,
independence, self actualization, empathy, social responsibility, interpersonal
relationship, stress tolerance, impulse control, reality testing, flexibility, problem
solving, optimism, and happiness.
Technology skills, including Windows, Word, Internet Explorer, Outlook and
Millennium.
Able to stand and walk up to 75% of the shift, bend and stretch without limitation,
kneel, and, reach with hands and arms. Ability to lift up to 35 pounds, unassisted,
regularly, and up to 50 pounds, assisted, occasionally. Ability to push a loaded
wheeled book truck weighing up to 100 pounds.
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado.
The Arapahoe Library District operates eight branch libraries, an Outreach Service that provides mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
HR Info
APPLY ONLINE at www.arapahoelibraries.org. Click on “Jobs @ the Library” section, and then select the job in which you are interested. You may also attach a resume or cover letter with your application.
Posted May 21, 2008
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