1. Works on the public service desks providing reference service to walk-ins, over the phone, via email, and instant messaging
2. Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections
3. Provides in-depth assistance and information about the library’s services and procedures
4. Searches a variety of reference resources
5. Provides readers’ advisory services
6. Maintains confidentiality in all patron and staff interactions
7. Promotes library services through tours, demonstrations, talks, and displays
8. Uses computers, printers, microform machines, TTD, fax, CD ROM and other business machines
9. Assess patron needs and provide pertin ...